Customcomputerspecialists

Level 1 Help Desk Support Technician

Hampton, CT · Full-time

Sponsorship not specified$40k-$48kDetected 39 days ago

Customer SupportTCP/IPFirewallCommunicationAdaptabilityMicrosoft OfficeCompTIA

About the role

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Expressed simply in our tagline - Right People, Right Results, Right Careers!
It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
Provide support for A/V systems and Webex meeting technologies.
Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.

MUST be commutable to both Pomfret, CT and Uncasville, CT
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Experience with administering Active Directory.
Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
Knowledge of network protocols, configurations, and troubleshooting.
Experience with network devices (routers, switches, firewalls).
Effective communication skills, both verbal and written with emphasis on timely response.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Understanding basic security concepts and practices.

Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
Tuition reimbursement
Company paid life Insurance
Paid holidays and vacation
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

We are a growing IT company; a great place to start and grow your career!
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.
CCS is looking to hire a Helpdesk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut.

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

This listing is sourced directly from Customcomputerspecialists's careers page and normalized into a canonical job model.