Sonyglobal

Sr. Payments Operations Strategist

San Diego · Senior

Sponsorship not specified$120k-$140kDetected 13 hours ago

Data ScienceCommunicationCollaborationPublic Speaking

About the role

Work closely with Sony Engagement Platform stakeholders, SIE Global Payments, Sony operating companies and the external payment ecosystem to define forward-looking payment initiatives and translate operating company needs into scalable platform priorities.
Coordinate payment-related escalations across operating companies, PSPs and internal Sony teams, ensuring issues are prioritised, communicated clearly and driven to resolution.
Represent the voice of Sony operating companies within Sony Engagement Platform planning, helping product, engineering and operations teams understand payment needs and prioritise platform improvements.

Responsibilities

Develop and maintain payment success plans for assigned operating companies, covering onboarding status, optimisation opportunities, risks, decisions, roadmap dependencies and open actions.
Partner with payments analysts to interpret payment performance, conversion, cost and operational data, turning insights into practical recommendations for Sony operating companies and internal stakeholders.
Lead regular payment performance discussions and service reviews, ensuring opportunities, risks, decisions and follow-up actions are clearly captured and progressed.
Identify and advocate for payment optimisation opportunities, from tactical improvements that can deliver immediate gains to longer-term initiatives requiring product, platform or engineering investment.
Collaborate with fraud, data science and platform teams where payment strategy intersects with risk decisioning, chargebacks, 3DS, refunds or payment feedback-loop data.
Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.

Requirements

7 + years of diverse payments experience in a digital ecommerce environment with demonstrable results.
Experience in payment optimisation, complex payments contracting, PSP and payment method management and payment operations.
Strong commercial and analytical mindset, with the ability to interpret payment data and present clear, actionable recommendations.
Experience navigating the payment regulatory and card scheme landscape.
Ability to navigate successfully across complex, geographically and commercially diverse internal operations.
Experience working under pressure in a fast-paced, evolving environment.
Experience in the video games industry or digital entertainment industry.
Experience supporting multi-tenant, platform, marketplace or payment orchestration environments.
Occasional domestic or international travel may be required for team collaboration, onboarding or partner meetings.
Experience managing complex stakeholder relationships across internal teams, external partners or enterprise customers.
Proficiency using approved AI tools to accelerate analysis, identify patterns, synthesise complex inputs and develop clear recommendations, while validating outputs and applying appropriate judgement around data sensitivity.
Understanding of cultural and regional differences in attitudes towards online payment systems.
Network of industry relationships including processors, acquirers, card schemes, alternative payment providers and like-minded merchants with similar priorities.
Ability to deliver high impact, high quality proposals and presentations and confidently lead meetings with senior stakeholders.
Self-starter who is solution focused and able to work under their own initiative with little day-to-day oversight.

Compensation

The anticipated annual base salary for this position is $120,000 to $140,000.

Benefits

Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits, including, surrogacy, and adoption assistance programs
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
Short-term & long-term disability plans
Up to 12 weeks of paid parental and caregiver leave
401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
Education assistance and student loan programs

Company info

Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.
At SEPS, we are building the next-generation platform that powers how fans connect with the content-and the creators-they love.
Our mission is to unlock meaningful, data-driven engagement across Sony's entertainment ecosystem, from games and anime to music, film, and live experiences-empowering both internal teams and external partners to build at scale.
What we offer you:

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