Curve Dental

IT Site Lead

Provo, UT

Sponsorship not specifiedDetected 20 days ago

iOSAndroidLinuxIncident ResponseComplianceJiraProcurementZendeskTCP/IPDNSFirewallVPNHIPAACommunicationTime Management

About the role

This is a hands-on role owning the day-to-day technology that keeps our Provo office productive, and assists with other needs as assigned for the company.
You'll cover the hardware on people's desks, the network they connect through, and the Google Workspace and SaaS tools they rely on.
You'll be the person people turn to when something isn't working, and the person who quietly makes sure those things keep working in the first place.

Install, configure, troubleshoot, and maintain end-user hardware (Windows, macOS, and Linux) and peripherals for staff in the Provo office.
Handle day-to-day Google Workspace tasks for office staff, such as user access changes, onboarding/offboarding of accounts, MFA compliance, group membership, and shared drive permissions, working within the structure already in place.
Maintain the office network and servers (switches, wireless, VPN, NAS) and resolve connectivity issues as they come up.
Implement and maintain endpoint management, including security, MFA, patching, and access controls for the office, following company security policy.
Provision and manage SaaS application access for local staff (SSO, license assignment, role and permission setup), working within the access models already defined.
Support compliance with company policies in the office, including HIPAA and PHI handling, and partner with Security on audits and remediation as needed.
Maintain documentation and evidence for access-related requests.
Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.
Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions.
Assist with developing and enforcing local IT policies and procedures, incident response, and industry best practices (ITSM) where applicable.

Working knowledge of the Google Workspace admin console for user, group, and access management.
Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, LAN, WLAN, WAN, VLAN, switching, and firewalls.
Excellent communication skills, demonstrates the ability to tailor communication style depending on the audience (technical and non-technical stakeholders) clearly, adjusting language as needed.

Experience working in a HIPAA- or otherwise compliance-regulated environment is a strong plus.
Certifications related to responsibilities of this role are a plus.
Comfortable leading the IT response to identity-driven threats including suspicious login attempts/activity, and access anomalies is a plus.
Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk) is a plus.

Contribute to evaluations of new tools and services by gathering local requirements and supporting rollouts in the office.

Curve Dental is looking for a skilled and driven individual to join our team!
Curve provides Dental Practices with award winning software and high-level customer support.

Job Summary We're looking for an experienced IT Site Lead to join us on-site at our Provo, Utah office.

This listing is sourced directly from Curve Dental's careers page and normalized into a canonical job model.