Datamarkinc
Back Office Manager - Customs Brokerage
El Paso, Texas, United States
Sponsorship not specifiedDetected 23 days ago
ExcelLogisticsCustomer SupportLeadershipMentoringMicrosoft OfficeFreight Forwarding
About the role
- Position Overview DATAMARK is seeking an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations,
- and profitability targets. The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License. This position will oversee customs-related back-office operations, drive process excellence, mentor leaders, and serve as a key liaison between operations, clients, and customs
Responsibilities
- Support for your overall well-being.
Nice to have
- Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements.
- Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.
- Direct production teams to achieve customer service level agreements (SLAs), compliance requirements, and contractual obligations.
- Monitor key performance indicators and present operational, quality, productivity, and financial results to executive leadership and clients.
- Conduct performance evaluations and provide coaching and development plans.
- Active U.S. Customs Broker License.
- Experience leading customs brokerage, international trade, import/export, logistics, freight forwarding, or trade compliance operations.
- Experience managing client-facing service operations in a high-volume environment preferred High School Diploma or equivalent, Bachelor's Degree is preferred Minimum of 8 years of back-office or operations experience.
Benefits
- Wellness Resources: Support for your overall well-being.
- Medical, dental, and vision plans
- Paid time off, paid volunteer hours, and major holidays
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This listing is sourced directly from Datamarkinc's careers page and normalized into a canonical job model.