Faria Education Group
School Experience Manager
Jersey City, New Jersey, United States
Sponsorship not specified$50k-$70kDetected 8 days ago
SalesforceCRMAccount ManagementNegotiationCustomer SuccessLeadershipCommunication
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Hybrid role based out of Jersey City office.
- Fluent in both Spanish and English; based in New Jersey.
- Full training will be provided during induction, and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.
Responsibilities
- Own the senior stakeholder relationship at group HQ level, including C-suite and Director-level contacts across curriculum, operations, and technology
- Build multi-threaded relationships across regions and school campuses, identifying and developing internal champions at each level
- Maintain continuity of relationship through leadership transitions, proactively managing champion turnover risk
- Develop and own a multi-year account plan for each group, covering retention, product expansion, and NRR growth targets
- Partner with Sales on commercial negotiations, group-level agreements, and multi-year contract structures
- Lead back-to-green plans for at-risk schools within the group, coordinating with Support, Product, and regional SEMs as needed
- Monitor competitive risk and develop targeted responses in partnership with CE leadership and Product Marketing
- Brief Support on escalations and liaise with Product on feature gaps affecting the group, mobilizing internal resources when needed
- Coordinate implementation, product adoption, and rollout plans with internal teams - Implementation, Support, Product, and regional SEMs - so onboarding leads smoothly into steady-state usage across the group
- Act as the change management lead for the client during major rollouts, aligning internal teams and client stakeholders on timelines, training needs, and communication
Requirements
- Experience in an enterprise client success, account management, or client experience role, ideally managing multi-site or group accounts rather than single-site relationships
- A track record of managing senior, multi-stakeholder relationships, including executive business reviews
- Experience with account planning, renewal risk management, and commercial negotiation
- Familiarity with CRM and customer success platforms (e.g. Salesforce, Planhat) or equivalent tools
- The candidate for this position must be located near Jersey City, New Jersey, in order to commute to the client's office as necessary.
Compensation
- Lead executive business reviews and annual strategic reviews, articulating ROI and aligning our roadmap to the group's educational priorities
- $50,000 - $70,000 annual salary (with additional OTC earnings potential)
Benefits
- Private Health Insurance
- Retirement Savings
- At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator.
- As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.
- We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications.
- Through our innovative online courses and revision programs, we provide comprehensive educational experiences.
- Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.
- Join us in our commitment to transforming education and empowering communities globally.
- Maintain accurate stakeholder maps, health scores, renewal risk, and account plans in Salesforce and Planhat
- Contribute to portfolio health reviews and board-level reporting on strategic accounts
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This listing is sourced directly from Faria Education Group's careers page and normalized into a canonical job model.