Thrivemetrics

Customer Success Specialist

Denver, Colorado, United States

Sponsorship not specified$50k-$65kDetected 12 days ago

Account ManagementForecastingInventory ManagementCustomer SuccessCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory.
You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey.
Guide customers through onboarding and adoption of Thrive Inventory.

Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
Maintain detailed customer records and follow up to ensure successful issue resolution.

Ability to learn new software quickly and explain technical concepts in a simple, customer-friendly way.

Spanish Speaker Why Join Thrive Inventory?
Opportunity to make a meaningful impact on thousands of growing businesses.
Work with an innovative software platform that continues to evolve with customer needs.
Competitive compensation.
Opportunities for professional growth and development.

2+ Years of SaaS B2B experience Excellent written and verbal communication skills.

Monitor customer health and provide strategic recommendations to maximize product value.
Bonus points: - Spanish Speaker Why Join Thrive Inventory?

help businesses thrive.
We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, data-driven decisions.
From purchasing and receiving products to inventory control, forecasting, sales reporting, and business insights, our platform helps customers save time, reduce costs, and grow with confidence.
Our customers span a wide variety of industries, including retail stores, restaurants, breweries, wineries, liquor stores, smoke shops, salons, boutiques, vacation resorts, and many other businesses that rely on accurate inventory and actionable reporting.
Educate customers on features, best practices, and workflows to help them achieve their business goals.
Advocate for customers by sharing feedback with our Product and Engineering teams.
A passion for helping customers succeed.
Be part of a company that genuinely values customer success and employee collaboration.
Build strong relationships with customers and become a trusted product expert.

This listing is sourced directly from Thrivemetrics's careers page and normalized into a canonical job model.