JVS Boston

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · Mid

Sponsorship not specified$65k-$70kDetected 47 days ago
ProcurementCustomer SupportDNSCommunicationCollaborationOrganizational SkillsMicrosoft Teams

About the role

  • The position is primarily on-site in our Downtown Boston office, with occasional travel to nearby JVS locations
  • Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
  • Zoom: meetings, webinar setup, and integration troubleshooting.

Responsibilities

  • End-User Support:
  • Support and troubleshoot Office 365 applications
  • Application & Platform Support:
  • Docusign: account access, document routing, and user training.
  • Microsoft Teams: meetings, collaboration, and training support.
  • Perform new user setup including account creation, workstation prep, and peripheral configuration.
  • Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions).
  • Support software installation, patching, license management, and device imaging.

Requirements

  • Associate's degree in IT, Computer Science, or related field, or equivalent work experience.
  • 2+ years of experience in helpdesk, desktop, or IT support.
  • Proficiency with Windows 10/11 and the Microsoft 365 suite.
  • Experience with Zoom, DocuSign, and/or Verkada.
  • Familiarity with Active Directory account management.
  • ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively in a team environment.

Nice to have

  • Experience supporting SaaS and cloud-based platforms.
  • Familiarity with IT ticketing/service management systems.
  • Knowledge of AV equipment setup and troubleshooting.
  • Work Environment:
  • This requires flexibility in supporting a variety of IT systems while balancing excellent customer service with technical proficiency.
  • JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities.

Skills

  • JVS is a non-profit, non-sectarian agency.
  • Provide staff training on technology tools and IT best practices.

Compensation

  • $65k-$70k

Visa & Work Authorization

  • onal origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as def
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This listing is sourced directly from JVS Boston's careers page and normalized into a canonical job model.