OpenEye

Technical Support Representative

Liberty Lake, Washington · Full-time

Sponsorship not specifiedDetected 12 days ago

Customer SupportCommunication

About the role

Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them.
With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.
Troubleshoot network communications including router issues, WAN link outage, and switch problems.

As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use.
In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.
Full-time 8-hour shift, 5 days a week Monday - Friday between the hours of 3:00pm - 8:00am Pacific Time to offer support to our international team.
Assist the department with creating knowledge base articles to increase customer self-support.

2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
Must be able to work in a team-based collaborative environment

Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
Knowledge of Security Industry (Cameras, DVR's, Sensors, Relays, etc.)
Knowledge of electrical wiring, proper grounding, etc.
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Learn new technologies and take on more responsibilities as the organization grows.

OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers.
OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention.
For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.
Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.
OpenEye's solutions are available globally through a trusted network of certified service providers.
OpenEye is a subsidiary of Alarm.com.
Learn more at www.openeye.net.
You will provide phone and email support to our customers for a variety of our video security products.
Support customers over the phone, email, and/or remote automation interfaces.

This listing is sourced directly from OpenEye's careers page and normalized into a canonical job model.