Marketech International Corporation USA
Account Representative
Phoenix, AZ
Sponsorship not specifiedDetected 8 days ago
Project ManagementCRMAccount ManagementNegotiationExcelSupply ChainProcurementERPCustomer SupportControlsCommunicationCollaborationTime ManagementMicrosoft Office
About the role
- MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts and provide timely support throughout the order lifecycle.
- Identify opportunities to expand business within existing customer accounts and support business growth initiatives.
- Maintain accurate customer information, communication records, order details, and account-related documentation within company systems.
- Vendor Communication & Procurement Support
- Communicate with vendors to obtain quotations, pricing, availability, lead times, product details, and delivery schedules.
- Coordinate with vendors to support material procurement, order fulfillment, and project execution requirements.
- Compare vendor information, pricing, delivery timelines, and availability to support accurate customer quotations and internal decision-making.
- Support vendor relationship management by maintaining professional communication and accurate records.
- Order Coordination & Project Support
- Coordinate customer orders, material procurement, delivery activities, and related documentation to support project schedules and customer commitments.
Requirements
- 2+ years of experience in account management, customer service, sales support, procurement, supply chain, or a related field.
- Ability to prepare quotations, reports, order documentation, and account-related records.
- Ability to resolve customer and vendor inquiries in a timely and professional manner.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Ability to work in a fast-paced environment with changing priorities and project deadlines.
Nice to have
- Experience in the semiconductor, engineering, construction, manufacturing, or high-tech facility industry.
- Experience supporting material procurement, order coordination, project execution, or supply chain activities.
- Experience with ERP, CRM, procurement, or order-management systems.
- Bilingual English/Mandarin Chinese communication skills are a plus, but not required.
- Skills & Competencies
- Customer account management
- Vendor communication and coordination
- Quotation preparation and documentation
Company info
- Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services. Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.
- Job Overview
- Marketech International Corporation USA is seeking a customer-focused and detail-oriented Account Representative to serve as the primary point of contact for assigned customer accounts while supporting vendor coordination, material procurement, order tracking, and project execution activities within the semiconductor and high-tech construction industry.
- This role is responsible for maintaining strong customer relationships, coordinating material and order activities, communicating with vendors, preparing quotations and documentation, and working closely with internal teams to ensure customer needs and project requirements are met. The Account Representative will support the full order lifecycle, from customer communication and quotation support through procurement coordination, delivery follow-up, and issue resolution.
- Build and maintain strong relationships with existing customers to support customer satisfaction, retention, and long-term business partnerships.
- Understand customer needs, project requirements, material requests, order timelines, and service expectations.
- Monitor account activity and proactively follow up with customers regarding quotations, order status, delivery updates, and project-related needs.
- Respond to customer inquiries, concerns, and requests in a professional, timely, and solution-oriented manner.
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