Amount
Production Support Engineer
Chicago, IL
No sponsorship$73k-$80kDetected 15 days ago
PythonJavaRubySQLJiraConfluenceCustomer SuccessLeadershipProblem Solving
About the role
- With built-in fraud orchestration and risk management, FIS® Amount™ enables financial institutions to control risk across any product while optimizing performance and enhancing security.
- Our technology powers the world's economy and our teams bring innovation to life.
- If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
Responsibilities
- Designed to scale with banks and credit unions at any stage of their digital journey, FIS® Amount™ delivers a seamless, digital-first experience-streamlining everything from loan origination to deposit account opening.
- We champion diversity to deliver the best products and solutions for our colleagues, clients and communities.
- The Production Support Engineering team plays a key role at FIS® Amount™ by ensuring production issues are managed efficiently and effectively.
- You will manage high-priority issues to resolution following industry best practices.
- Each day, you'll interact with every aspect of our organization to find the best solution for our partner.
- Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer
- Compilation of metrics on a weekly and monthly basis. Maintain dashboards for service incidents and ad hoc reporting as requested
- You thrive being a self-starter, who can lead others during stressful situations
- ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.
Requirements
- Drive incident resolution and lead conversations with cross-functional groups. Ask the right questions to help determine impact/priority and the correct route for resolution. Oversee a technical bridge, if required.
- 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
- Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)
- If you are made a conditional offer of employment, you will be required to undergo a drug test.
Nice to have
- Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
- Prioritization and triage of incoming requests/issues
- Ask the right questions to help determine impact/priority and the correct route for resolution.
- Oversee a technical bridge, if required.
- Management of all incidents through the incident management lifecycle
- Documentation of all relevant events, getting status reports while driving decision-making and resolution
- Ensure stakeholders are updated according to predefined service level agreements
- Completion and ownership of the postmortem with appropriate root cause analysis performed
Compensation
- $73,000-$80,000 base salary
Benefits
- Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years.
Company info
- Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.
Equal opportunity
- FIS is an equal opportunity employer.
- The EEO is the Law poster is available here supplement document available here
- However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
- All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Visa & Work Authorization
- Current and future sponsorship not available for this position
This listing is sourced directly from Amount's careers page and normalized into a canonical job model.