Ampersand Rwanda Ltd
Customer Engineer
San Francisco · Junior
Sponsorship not specifiedDetected 33 days ago
AWSAgentic AIOnboardingCustomer SupportCommunicationProblem Solving
About the role
- Your perspective from the field matters.
- Be the person who actually knows the product cold.
- Problem Solving - Dive into code and logs.
Responsibilities
- Technical Support - Provide front-line technical support to engineering teams using Ampersand - answering questions in Slack and hopping on calls to troubleshoot live.
- Customer Onboarding - Support onboarding from a technical perspective, from initial setup through a working implementation.
- Product Feedback - Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests. Your perspective from the field matters.
- This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI.
Requirements
- Escalation Management - Escalate issues to the core engineering team with the context required for a fast resolution - and own the loop until it's closed.
- Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
Nice to have
- Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Medical, dental, and vision insurance
- 401(k) with company match, commuter benefits, HSA
- Up to 4 weeks PTO
- Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus
- Seizing this moment requires passion, hard work, and continuous learning.
Company info
- Ampersand was founded in 2022 by Ayan Barua and Lauren Long - two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here https://www.withampersand.com/about.
- We've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel.
- Together, we believe:
- This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint.
- At Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds.
- Our declarative platform, 150+ open-source connectors, and embeddable UI components give developers the building blocks they need to ship deep, bidirectional integrations.
- We power cutting-edge AI companies like 11x, Orb, Square, and Crunchbase.
- Almost every engineering team that has evaluated us against other solutions has chosen to use Ampersand.
- As our product and brand evolve, we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators.
- Ampersand was founded in 2022 by Ayan Barua and Lauren Long - two engineers and repeat founders with a rare combination of developer tools and SaaS experience.
- You can learn more about our full team here https://www.withampersand.com/about.
- Velocity comes from great strategic decisions, not doing the 99 things you don't have to do.
- In five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility.
- You're also the critical link between customers and the product team - the person who surfaces what's not working, what's needed next, and what's worth building.
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This listing is sourced directly from Ampersand Rwanda Ltd's careers page and normalized into a canonical job model.