Fragomen

Collections Supervisor

US-Matawan · Contract

Sponsorship not specified$115k-$137kDetected 14 hours ago

Stakeholder ManagementLeadershipCommunicationCollaborationMentoringAdaptability

About the role

The role combines operational collections expertise with people leadership, ensuring that collection activities are delivered efficiently, professionally and in alignment with business objectives.
The Collections Supervisor serves as a subject matter expert and escalation point for complex collection matters, helping to resolve issues that impact cash collection, aged receivables and client satisfaction.
All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process.

Manage a portfolio of client accounts, driving proactive collection efforts to reduce aged debt and improve cash flow performance.
Build and maintain effective working relationships with Partners, Client Services, Billing, Finance teams and clients to support timely resolution of outstanding balances.
Support resolution of complex collection issues, payment disputes and client escalations through effective stakeholder engagement.
Contribute to the achievement of team and departmental collection objectives through effective oversight and operational support.
Provide regular coaching, guidance and constructive feedback to support individual development and accountability.
Support the Collections Manager with day-to-day team leadership, workload management and resource planning.
Mentor and coach team members to develop collections expertise, stakeholder management skills and professional confidence.
Encourage inclusive working practices and support a positive team culture built on trust, respect and accountability.
Lead by example through professionalism, integrity, resilience and strong personal ownership.
Maintain accurate records of collection activity, client communications, actions and outcomes.

Monitor aged receivables, payment trends and collection performance to identify risks, opportunities and required actions.
Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual's skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws.
Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.
A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:
$115,000.00 - $137,000.00

Champion continuous learning and development within the team.
You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

This listing is sourced directly from Fragomen's careers page and normalized into a canonical job model.