Hopper
Senior Software Engineer - Customer Experience Platform
Greater Vancouver, British Columbia · Senior
Sponsorship not specifiedDetected 29 days ago
Agentic AICustomer Support
About the role
- About The Team The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high‑quality support at scale, including: Customer self‑serve experiences within the Hopper app and
- partner‑integrated flows Internal agent platforms that enable efficient, high‑quality human resolution HTS Assist, Hopper's flagship agentic AI pl…
Responsibilities
- We build and operate the systems that enable fast, high‑quality support at scale, including: Customer self‑serve experiences within the Hopper app and partner‑integrated flows Internal agent platforms that enable efficient, high‑quality human resolution HTS Assist, Hopper's flagship agentic AI pl…
- The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
This listing is sourced directly from Hopper's careers page and normalized into a canonical job model.