EMARKETER
Customer Success Manager
New York, New York, United States · Exec
No sponsorship$70k-$75kDetected 5 days ago
SalesforceCRMAccount ManagementCustomer SuccessCustomer SupportResearchLeadershipCommunicationMentoringPublic SpeakingAdaptabilityOrganizational Skills
About the role
- This is a hybrid role based out of our New York City office, with regular in office expectations.
Responsibilities
- Partner closely with Account Managers and Account Directors to execute customer engagement strategies that drive adoption, retention, and overall customer success.
- Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services.
- Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.
- Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives.
- Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.
- You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.
- We prioritize their needs to deliver excellence in our products and services.
- We collaborate with trust, accountability, and transparency.
- At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization.
- Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
Requirements
- Bachelor's degree
- Proven leadership experience through school, athletics, community organizations, internships, or previous employment
- Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office.
Nice to have
- Recent graduates with a degree in marketing, media, communications or journalism are welcome to apply.
- Experience using CRM systems such as Salesforce is a plus
- Additional variable compensation with on-target earnings of $75,000-$82,000
- Matched and vested 401k plan
- EMARKETER is the world's leading research company focused on digital transformation.
- Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
Compensation
- Additional variable compensation with on-target earnings of $75,000-$82,000
- $70,000-$75,000 (dependent on skills, experience, and competencies)
- Salary for the role is commensurate with experience and depends on a number of factors, including a candidate's qualifications, skills, competencies and experience.
- $70,000 - $75,000 USD
Benefits
- Collaborate with cross-functional teams to identify and implement solutions that improve customer outcomes and account health.
- Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance plans
- Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
- Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more
Company info
- EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York.
- Axel Springer's guiding principles - first articulated as The Essentials by founder Axel Springer in the aftermath of World War II - remain a cornerstone of the company's foundation today.
- Learn more about Axel Springer.
- We're hiring a Customer Success Manager to join our Account Management Team at EMARKETER.
Equal opportunity
- We embrace a diverse, inclusive environment where all voices are valued and respected.
- To learn more about what it's like to work at EMARKETER check out our careers page and life page.
- If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role.
- Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.
Visa & Work Authorization
- Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office.
Apply directly at EMARKETER →Create a free account for alerts like thisView EMARKETER immigration profile
This listing is sourced directly from EMARKETER's careers page and normalized into a canonical job model.