Aris Search, LLC

Aris Search, LLC

MSP Field Tech Tier 2

New York, NY, United States · Full-time

Sponsorship not specifiedDetected 186 days ago
AzureSystems EngineeringDNSFirewallNetwork EngineeringCommunicationCollaborationProblem Solving

About the role

  • We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
  • This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the "face" of the company at client locations.
  • If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we'd love to talk.

Responsibilities

  • Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.
  • Deploy and support firewalls, switches, access points, and other network components.
  • Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.
  • Build strong relationships through professionalism, reliability, and excellent communication.
  • Senior Support Engineer

Requirements

  • MSP experience is required -you're comfortable with multi-client environments and shifting priorities.
  • Comfort supporting field hardware-workstations, WiFi, printers, cabling basics, routers, and switches.
  • Ability to solve problems independently and escalate appropriately when needed.

Skills

  • Tier 2 Field Technician (New York City | Hybrid Field + Remote)
  • Full-Time | MSP Environment

Benefits

  • A supportive MSP team that values collaboration and continuous learning.

Company info

  • Company Description
  • We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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