Qualys

Technical Support Engineer

Raleigh · Mid

Sponsorship not specifiedDetected 30 days ago

PythonBashSQLLinuxCybersecurityJiraSalesforceCustomer SupportTCP/IPDNSFirewallCiscoWiresharkCommunicationCISSPCompTIA

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odds of building a lasting career here

36Risky

Cap-exempt (no lottery)0

Sponsors this role75

Entry-level history0

PERM / green-card track0

Lottery odds40

Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 15 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

Ensure friendly and professional customer interactions throughout the service life cycle.
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.

Responsibilities

Promptly resolve global customer and partner service requests in a highly secured environment.
Collaborate with cross-functional teams for high customer satisfaction.
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.

Requirements

Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Bachelor of Science in Computer Science or equivalent experience.
Knowledge of broadcast domain vs. collision domain.
Familiarity with different records zones in DNS and how it works.
Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.
Knowledge of sudo, permissions, file systems, and SSH banner.
Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.
Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.
2+ years of technical support experience.
Experience in Vulnerability Management and Web Application Security/Firewall application support.
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Networking:
OSI Layer understanding.
Understanding of SSL Handshake and TCP/IP Handshake.

Nice to have

Experience with packet capture review and diagnosis.

Skills

Ideal for security enthusiasts with solid networking skills.

Visa & Work Authorization

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i

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This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.