Homebase
Senior Salesforce Administrator (Hybrid)
Houston · Senior
Sponsorship not specifiedDetected 34 days ago
Full-Stack DevelopmentJiraSalesforceRecruitingCustomer SupportLeadershipCommunicationCollaborationOrganizational Skills
About the role
- At Homebase, you'll join a team that's bold, fast-moving, and obsessed with helping small businesses thrive.
- You'll serve as the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable.
- Experience comes in many forms-so if you're excited about this role, even if you don't meet 100% of the qualifications, we encourage you to apply!
Responsibilities
- Own the full stack, day-to-day Service Cloud administration-case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.
- Serve as the first responder for Salesforce admin requests from Sales and Support-user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.
- Triage and manage the RevOps request queue in Linear-intake, prioritize, route, and resolve tickets; escalate complex builds to senior RevOps engineers with clear, well-scoped context.
- Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.
- Maintain data hygiene and integrity-deduplication, imports, mass updates, and routine data-quality monitoring.
- Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.
- Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.
- Use AI tools to accelerate your own work-drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.
- 3+ years of hands-on Salesforce administration experience, primarily supporting Customer Support teams and being able to lean in on Sales Support when needed.
- Strong service orientation and clear communication-comfortable partnering directly with Sales and Support stakeholders.
Requirements
- Experience with ticketing and triage tools (Linear, Jira, or similar) and managing a high-volume request queue.
- That's why Monday -Thursday are our required in-office days-a time to move faster as a team, build deeper connections, make better decisions, and build together.
Nice to have
- Salesforce Administrator certification required
- Service Cloud Consultant certification strongly preferred.
Skills
- Hi, Future Homie!
- 📍Your Impact Starts Here
Benefits
- 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
- 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
- ⏰ Paid Time Off: Flexible PTO + company holidays + designated focus periods
- 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
- 🛡️ Protection Plans: Life insurance + short/long-term disability coverage
- 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
Company info
- 🏅 Win Together - Put goals over roles, lead with trust, and connect to our mission and each other.
- 💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self.
- At Homebase, we celebrate diversity and are proud to be an
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Homebase's careers page and normalized into a canonical job model.