Plaid
Senior Fraud and Abuse Operations Analyst
New York City Office · Senior
Sponsorship not specifiedDetected 49 days ago
SQLMachine LearningData AnalysisAgentic AIMLOpsCybersecurityIncident ResponseProduct StrategyResearchCommunication
About the role
- We believe that the way people interact with their finances will drastically improve in the next few years.
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Responsibilities
- Drive Investigations and Mitigate Risks: Conduct thorough investigations into fraud and abuse claims from diverse sources.
- Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors.
- Support Incident Response: Triage and manage high-priority fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution. Your expertise in these situations will minimize disruption and protect Plaid's reputation.
- Shape Product Strategy: Act as the key operational partner to Consumer Risk and other product teams, providing vital insights and expertise.
- Triage and manage high-priority fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution.
Requirements
- 5+ years of experience in fraud/abuse operations, trust & safety, and/or incident response
- Experience triaging fraud or related incidents, with tight containment deadlines.
- Experience managing escalations and making informed trade-off decisions with multiple stakeholders.
- Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage.
- A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid's business objectives under pressure.
- Dark and grey-web navigation and investigation experience, ability to assess source credibility, and translate external intelligence into actionable insights.
Skills
- Strong data analysis skills using common analysis and manipulation tools.
- Ability to identify anomalies and fraudulent patterns in logs and other data sets (transactions data, request data, etc.).
- Operational depth and maturity:
- Experience maturing an operational control that is resilient.
- Exceptional written and verbal communication skills.
- Nice-to-Haves:
- Familiarity with machine learning models for fraud detection.
- Fraud domain certifications (e.g., CFE/fraud examination background).
- Exposure to production ML model lifecycles and metrics for drift/decay.
- Effective use of AI and AI agents to accelerate investigations and research
Compensation
- Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.
Company info
- Safeguard Plaid's Platform: Support the abuse on-call rotation, directly protecting our users and customers by swiftly and effectively responding to and resolving fraud and abuse events.
- Support the abuse on-call rotation, directly protecting our users and customers by swiftly and effectively responding to and resolving fraud and abuse events.
This listing is sourced directly from Plaid's careers page and normalized into a canonical job model.