Choctaw Nation of Oklahoma
Casino Retail Supervisor
Durant, OK, United States
Sponsorship not specifiedDetected 4 days ago
ExcelAuditingPerformance ManagementCustomer SupportCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Job Purpose or Objective(s): As the Retail Supervisor, you will oversee gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity.
- You will report to the Retail Shift Manager or Retail Manager on duty.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Responsibilities
- Ensure individual sales, retention, and customer experience targets are met to support the manager in the achievement of financial and operational goals including expense control, loss prevention and safety.
- Oversee and assist sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand.
- Implement corrective/preventative actions.
- Develop training for new hires and incumbents to perform job tasks.
- Perform other tasks as may be assigned.
Requirements
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of high-volume cash handling procedures, policies, and rules.
Nice to have
- Ten-Key proficiency (by touch) preferred
- One year (1) supervisory experience preferred
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This listing is sourced directly from Choctaw Nation of Oklahoma's careers page and normalized into a canonical job model.