Go Cloudforce

Go Cloudforce

Customer Success Associate

National Harbor, Maryland · Full-time

No sponsorship$65k-$75kDetected 98 days ago
LLMsProject ManagementStakeholder ManagementAccount ManagementCustomer SuccessCommunicationCollaborationOrganizational SkillsSharePoint

About the role

  • As a Customer Success Associate, you'll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE.
  • If you're ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you!
  • In this role, you'll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts.

Responsibilities

  • Build and maintain strong, long-lasting client relationships.
  • Deliver regular account reviews and usage reports to clients.
  • Perform other duties as assigned.
  • Personalized professional growth plan - an ongoing opportunity to map your own path, stay challenged, and grow with guidance and support from your manager
  • Access to our proprietary AI platform - available as both a professional tool and for your own productivity
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Requirements

  • At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).
  • Familiarity with budget tracking, reporting, or resource management in a project setting.
  • Ability to work independently on assigned tasks.
  • Strong client service orientation with proven collaboration skills across diverse teams.
  • Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).
  • As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing.
  • Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce.
  • Excellent organizational skills, including multitasking, prioritization, and time management.
  • Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.
  • You Love To:
  • Perform as a self-starter and manage your own time.

Nice to have

  • Preferred Skills and Experience:
  • Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus).

Skills

  • Experience working with technical teams and subject matter experts.
  • Learn and explore modern technologies.

Compensation

  • $65,000 to $75,000 DOE, Annually
  • Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
  • At Cloudforce, we don't just deliver services - we bring ideas to life with innovation, teamwork, and a touch of fun along the way.
  • As a Customer Success Associate, you'll work alongside passionate professionals and play a key role in turning big visions into reality with our generative AI product, nebulaONE.
  • If you're ready to grow your career and make an impact at a place where collaboration is key, Cloudforce is the place for you!
  • In this role, you'll work across project management, customer success, engineering, and development teams to ensure customer satisfaction and uncover growth opportunities within assigned accounts.

Benefits

  • 24/7 access to a modern gym with Tonal and Peloton
  • Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.

Company info

  • Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.
  • We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We've built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we're serious about making each individual feel like they're part of our team.
  • Why Cloudforce?
  • We think the best work happens when people feel genuinely taken care of - so we've built a benefits package that reflects that.
  • Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents
  • Paid parental leave, including adoption and foster care placement
  • PTO that grows with you - starting at 15 days, scaling to 20, then 25, plus incentive opportunities to earn even more
  • 9 company holidays + 2 floating holidays to use however you need them
  • Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee.
  • As humans, we are driven by the opportunities to make life better through the thoughtful application of technology.
  • At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.
  • We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities.
  • We've built a culture around openness, inclusiveness, giving back to the community, team building, and growth.
  • Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we're serious about making each individual feel like they're part of our team.
  • The Essentials
  • 401K savings plan and education reimbursement to invest in your future
  • Friday lunch on us - every week, no exceptions
  • Free monthly garage parking with direct private access to the office
  • Sun-filled National Harbor offices with Potomac views, steps from shops and restaurants
  • Complimentary snacks, cutting-edge tech, and a workspace you'll actually want to show up to
  • A real career path - not just a job
  • A team that's tight-knit, community-minded, and genuinely fun to work with
  • Your ideas heard, valued, and acted on
  • Want the full picture?
  • Visit gocloudforce.com/careers
  • This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise.

Equal opportunity

  • Equal Opportunity/Affirmative Action employer.

Visa & Work Authorization

  • Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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This listing is sourced directly from Go Cloudforce's careers page and normalized into a canonical job model.