Univera Healthcare

Customer Care Advocate IA - Buffalo

Buffalo, New York, United States of America · Junior

Sponsorship not specifiedDetected 451 days ago

ComplianceOutbound SalesRecruitingCustomer SupportHIPAAPharmacy PracticeCommunicationProblem SolvingMentoringOrganizational Skills

About the role

Job Description: Thank you for your interest in our Customer Care team.
Due to the volume of applications we receive, we review all applications in the order in which they were received.
The B version of this role requires the individual to speak Spanish fluently.

Ongoing participation in meetings, training, and skill development to support career path and individual development plans.
Develops effective internal working relationships for improved communication and collaboration.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Together we can create a better I.D.E.A for our communities.

B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously.
Excellent computer skills required, including the ability to navigate in a Windows environment.
Strong organizational skills and ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands.
Regular reliable attendance is expected and required.

High School diploma or equivalent, customer service experience preferred.
Entry level position.
Duties performed under close supervision.
Attends all training required to become proficient in position.
Level I: High School diploma or equivalent, customer service experience preferred.

Grade N2: Minimum $18.22 - Maximum $23.89 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position.
Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity.
The posted salary range reflects just one component of our total rewards package.
This decision is made on a case-by-case basis.
One I.D.E.A. One you.
Together we can create a better I.D.E.A for our communities.

At Univera Healthcare, we're on a mission to make our communities healthier and we can't do it without you.
We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A Mindset (Inclusion, Diversity, Equity & Access).
By activating the experiences, skills, and perspectives of our employees, we take action toward greater health equity.
The opportunity for remote work may be possible for all jobs posted by the Univera Healthcare Talent Acquisition team.

The Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements.
The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention.
Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture.
OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun!
All Levels Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention.
Must exercise tact, patience, and professionalism at all times in responding to internal/external customers.
Documents, researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS and other legislative requirements.

Employer Compensation Range(s): Grade N2: Minimum $18.22 - Maximum $23.89 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position.
Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity.
The posted salary range reflects just one component of our total rewards package.
Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

This listing is sourced directly from Univera Healthcare's careers page and normalized into a canonical job model.