Via
Director of Strategy & Operations
San Francisco, CA · Director
Sponsorship not specified$180k-$220kDetected 13 days ago
Product ManagementProduct StrategyStakeholder ManagementCadenceLeadershipCommunicationProblem Solving
About the role
- You will be responsible for setting and executing regional operating strategy, and ensuring safe, reliable, high-quality service across a large, fast-growing, and increasingly complex book of business.
- The West region is in high-growth mode-launching new markets, expanding existing contracts, and standing up new service types.
Responsibilities
- Lead, coach, and develop a team set clear expectations, cadence, and accountability
- Build leadership depth: hire, promote, and performance-manage regional talent
- Foster a culture of safety, compliance, operational excellence, and partner trust across the region
- Own regional P&L outcomes in partnership with Finance and market GMs: revenue hours/rides, cost per ride, labor productivity, and margin improvement
- Drive root-cause problem solving on underperforming markets
- Lead the region through new service types and operating models
- Drive root-cause problem solving on underperforming markets; escalate risks early with clear mitigation plans
- Prioritize resources across markets during launch surges, staffing constraints, and partner-critical periods
- Represent Operations in regional strategy discussions with Commercial, Service Design, Product, and Partner Success
- Partner & stakeholder management
Requirements
- Proven experience in an operational leadership role, ideally with P&L responsibility.
- Track record leading high-growth or transformation environments-scaling teams, launching new lines of business, or integrating acquisitions/service expansions
- comfort with labor planning, safety culture, and compliance
- 10+ years of experience, ideally with a combination of consulting and operating experience
- Hold a Bachelor's Degree with a record of exceptional academic and professional achievement
Compensation
- Partner on annual and quarterly operating plans, staffing models, and scenario planning for growth
- Final salary will be determined by the candidate's experience, knowledge, and skills.
Benefits
- Salary reflected does not include equity or variable pay, where applicable
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
- $180-$220k / year + attractive RSU package
Equal opportunity
- Via is an equal opportunity employer.
This listing is sourced directly from Via's careers page and normalized into a canonical job model.