Retell AI
Customer Success Engineer
San Francisco Bay Area · Contract
Sponsorship not specified$65k-$75kDetected 1 day ago
PythonLLMsLogisticsCustomer SuccessElectrical EngineeringVoIPCommunicationProblem Solving
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Retell AI powers AI voice agents for enterprise contact centers.
- We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, helping them automate millions of customer conversations.
- We're hiring a Customer Success Engineer to help our enterprise customers successfully deploy and scale AI voice agents in production.
Responsibilities
- Drive successful customer launches and product adoption.
- Build trusted relationships with customer engineering teams.
- Design conversation flows and deployment strategies.
- Partner closely with Product and Engineering teams.
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
- 5+ years of experience in Customer Success or as a Customer Success Engineer at a B2B software company.
- Recent graduate from a top-tier university with a degree in a relevant technical field.
- Experience working with APIs and debugging technical issues.
Nice to have
- Experience with Python or TypeScript.
- Experience working with AI, LLMs, or Voice AI.
- Startup experience.
- You're comfortable debugging complex systems under pressure.
- You move quickly and enjoy working in fast-paced startup environments.
- You enjoy collaborating across Engineering, Product, and Customer Success.
- You care deeply about customer outcomes and shipping impactful solutions.
Compensation
- $65 - $75 hourly, based on experience
Benefits
- Medical, dental, and vision insurance
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
Company info
- Lead technical onboarding for enterprise customers.
- Build AI voice agents alongside customers.
- Advocate for customers throughout the product development process.
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This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.