Motorola Solutions
Sr Customer Support Manager/System Manager - QUEBEC, Canada
Quebec,Canada Offsite, More.. · Senior
No sponsorship$25k-$50kDetected 5 hours ago
Project ManagementAccount ManagementForecastingCustomer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Aperçu de l'entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés.
Responsibilities
- Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
- Manage product quality issues as needed.
- Assist partners and vendors as needed with payment and billing issues
- Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Manage third party vendors as needed
- Manage contract change management as needed.
- Work with National Support Service team for contract loading, renewals, and service contract change order requests.
- Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
- Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
- Create customer and service provider Statements of Work
Requirements
- Must be willing to travel throughout the designated region 25-50% of the time.
- Must be able to obtain background clearance as required by government customer.
Nice to have
- Company Overview
- We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
- Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
- Aperçu de l'entreprise
- Chez Motorola Solutions, nous pensons que tout commence par nos employés.
- Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde.
- Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures.
- Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations.
Compensation
- $25k-$50k
Benefits
- Participer à la prévision des revenus et de la marge liée aux contrats de maintenance, aux bons de travail et aux installations.
Company info
- Company Overview At Motorola Solutions, we believe that everything starts with our people.
- The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
- Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
- Work with customers to discuss concerns and drive corrective actions to closure.
- Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
- Work with customers on up-sell / cross-sell
Apply directly at Motorola Solutions →Create a free account for alerts like thisView Motorola Solutions immigration profile
This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.