axiscare

Associate Customer Success Manager

Waco, Texas, United States · Full-time

Sponsorship not specifiedDetected 1 day ago

CRMAccount ManagementCustomer SuccessCustomer SupportResearchCommunicationProblem SolvingOrganizational Skills

About the role

This role is ideal for an early-career professional seeking to grow in SaaS Customer Success within the technology space.
The ACSM's primary objective will be to help the CSM ensure the long-term success and satisfaction of our customers, driving adoption, retention, and expansion within their organizations.
By leveraging their exceptional interpersonal skills and deep understanding of our SaaS product, the ACSM helps foster strong partnerships and helps maximize the value our clients receive from our solutions.

Support CSMs with account management activities.
Document product feedback and common challenges for internal teams.
The Associate Customer Success Manager (ACSM) provides frontline support to customers using the AxisCare platform and assists tenured Customer Success Managers in driving customer adoption, satisfaction, and retention.

Manual dexterity required to use desktop computer and peripherals.
The ACSM partners with customers to ensure successful product utilization, and issue resolution while developing a strong understanding of CSM's workflows and best practices.

Associate's or Bachelor's degree in a relevant field or equivalent work experience preferred.

Manage routine customer check-ins and health monitoring.
1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred.

401K. with competitive company matching.
Company will provide laptop and other needed computer equipment.
We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

This listing is sourced directly from axiscare's careers page and normalized into a canonical job model.