Nocd
Clinical Operations Manager
Chicago, IL
Sponsorship not specifiedDetected 5 days ago
ERPPerformance ManagementEHR/EMRLeadershipCommunicationCollaborationProblem Solving
About the role
- As a Clinical Operations Manager, you will be responsible for overseeing and managing the day-to-day operational and clinical needs of your region.
- You will carry a clinical caseload of approximately 5 clinical hours per week.
Responsibilities
- This includes establishing and developing professional relationships through monthly/quarterly meetings and biannual reviews.
- Coordinate with the Chief Network Operating Officer in implementing various programs to streamline network efficiency and drive therapist utilization.
- Implement performance management plans as appropriate in coordination with the Chief Network Operating Officer and People Operations Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development.
- Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization.
- NOCD creates access to online therapy for people with OCD through our telehealth platform.
- You will work closely with the Chief Network Operating Office to identify operational and clinical opportunities, and implement long-term solutions to meet clinical metrics and utilization goals.
- Manage Therapist Retool profiles to optimize scheduling and utilization.
- Coordinate with various teams, including Intake/Service/Scheduling to drive Therapist specific utilization.
- Manage Therapist resignations and change of employment process, including the succession plan.
Benefits
- OCD is one of the most severe, prevalent, and misunderstood mental health conditions.
- Manage Therapists' schedules, including entering them into EHR, reviewing override requests, flexing schedules to meet Member needs, and approving PTO.
- Join weekly onboarding/training cohorts to communicate/train on operational procedures, including scheduling, cancellations, overrides, PTO, etc.
Company info
- At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD.
This listing is sourced directly from Nocd's careers page and normalized into a canonical job model.