Motorola Solutions
Return Merchandise Authorization (RMA) Coordinator
Los Angeles, CA · Contract
Sponsorship not specified$24k-$28kDetected 6 hours ago
JiraSalesforceCRMSalesExcelLogisticsERPCustomer SupportZendeskCommunicationCollaborationMicrosoft Office
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 15 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 86%
Of 14 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of " Keeping Our Heroes Connected "?
- Silvus is seeking a Return Merchandise Authorization (RMA) Coordinator who will report to the Director of Applications Engineering on the Applications Engineering team.
- This is an operations-focused role ideal for an organized communicator who thrives on process management, tracking deliverables, and keeping operations running smoothly.
Responsibilities
- Partner closely with internal shipping/receiving teams, RMA technicians, and the Sales team to prioritize case closures and meet turnaround Service Level Agreements (SLAs).
- Maintain accurate tracking logs in CRM software, update serial number records, and generate repair orders or quotes when necessary.
- Continuously monitor the customer support ticketing system to ensure new incoming inquiries are logged and routed to the correct technical personnel.
- Identify inactive, unassigned, or aging tickets and escalate them to assigned Sales Engineers or Support Leads to maintain prompt customer resolution times.
- Perform other related duties of which the above are representative.
- The successful individual in this role will manage the end-to-end RMA process, ensuring timely turnaround, accurate inventory tracking, and seamless customer communication.
- Additionally, this role helps oversee the customer support ticketing queue to monitor response times, track aging tickets, and coordinate ticket escalations to engineering teams.
Requirements
- Associate's degree with 1 year of experience in administrative coordination, customer support operations, order management, or RMA/logistics support
- or High School Diploma/GED with 3 years of experience in administrative coordination, customer support operations, order management, or RMA/logistics support.
- Ability to meticulously track multiple repair cases and tickets simultaneously without items slipping through the cracks.
- Ability to work independently with minimal direction to resolve administrative roadblocks.
- Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
- NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).
- Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position.
- Associate's degree with 1 year of experience in administrative coordination, customer support operations, order management, or RMA/logistics support; or High School Diploma/GED with 3 years of experience in administrative coordination, customer support operations, order management, or RMA/logistics support.
Skills
- Bachelor's Degree preferred.
- Experience using ticketing systems (e.g., Zendesk, Jira, Freshdesk) and CRM/ERP software (e.g., Salesforce, Zoho).
- Ability to accurately follow directions and improvise in grey areas.
- Comfortable working in a fast-paced environment.
- Company Overview
- Department Overview
- Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.
Compensation
- $24 - $28 / hourly
- Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
- Incentive Bonus Plans
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
- Our U.S. Benefits include:
Company info
- Company Overview At Motorola Solutions, we believe that everything starts with our people.
- Serve as the primary administrative point of contact for customers regarding repair status updates, shipping, repair quotes, and authorizations.
Visa & Work Authorization
- Must be a U.S. Person (U
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.