Babylist
Showroom Shift Lead - NYC Showroom
New York City, NY · Staff+
Sponsorship not specified$25k-$30kDetected 1 day ago
Leadership
About the role
- The people who work in our showrooms are the face of that experience.
- Our Ways of Working This is a fully on-site role at our New York City showroom.
- Please apply directly through this posting - to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries.
Responsibilities
- Your application and interviews should still reflect you and your own thinking.
- You're a warm, clear communicator with both teammates and guests, and you build genuine relationships rooted in great service.
- You bring a real passion for guest experience and create warm, authentic connections with the people you serve.
- Lead by example on the floor, delivering exceptional service and helping guests navigate the showroom experience during one of the most meaningful moments in their lives
- Support showroom operations including pop-ups, events, inventory receiving, visual merchandising, and showroom upkeep
- Set clear expectations and drive accountability around guest satisfaction and product knowledge
Requirements
- You've led on a retail or guest service floor, with 1 to 2 years of experience and demonstrated leadership or key-holder responsibility.
- Weekend availability is required.
- You can lift and carry 25 to 30 lbs and stay on your feet for 8 to 10 hour shifts.
- Meet and exceed performance goals, including guest satisfaction and product knowledge proficiency
Nice to have
- Familiarity with point-of-sale systems and retail operations is a plus, as is knowledge of Babylist registries and products.
Compensation
- Competitive hourly pay
Benefits
- Coach and support showroom and pop-up staff on product features, benefits, and safety guidelines, growing into a trusted leader on the team
Company info
- Babylist is the leading platform for expecting and new families - and our showrooms in Beverly Hills and NYC are where that mission comes to life in person. Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported. The people who work in our showrooms are the face of that experience. If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team.
- Our Ways of Working
- This is a fully on-site role at our New York City showroom. Please apply directly through this posting - to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries. Thanks for keeping things smooth!
- What the Role Is
- Babylist is the leading platform for expecting and new families - and our showrooms in Beverly Hills and NYC are where that mission comes to life in person.
- Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported.
- If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team.
- This is a fully on-site role at our New York City showroom.
- Thanks for keeping things smooth!
- Our NYC Showroom is where the Babylist brand comes to life in person, and the Shift Lead keeps it running at its best.
- Reporting to the Showroom Manager, you're a key-holder and floor leader who helps guests build their registry, discover the right baby products, and feel cared for from the moment they walk in.
- You'll lead by example during your shifts, support and coach the showroom team, and own the day-to-day operational details that keep the space humming.
- This is a hands-on, on-site role for someone who loves both great guest experience and the operational rhythm of running a retail space.
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This listing is sourced directly from Babylist's careers page and normalized into a canonical job model.