PLS
Overnight Manager
6237 Bellaire Blvd., Houston, TX
Sponsorship not specifiedDetected 21 days ago
Customer SupportCommunication
About the role
- Because You Deserve Better! ® PLS - which stands for People - Location - Service - is a leading retail provider of financial services.
- The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day.
- The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
Responsibilities
- Support a strong customer service culture
- Complete video camera audits to provide additional support and security to overnight CSRs
- Help to maintain a clean, safe, and organized store environment
- Perform other duties as assigned
- Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
- Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures.
Requirements
- A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
- Exceptional attention to detail and ability to multi-task
- Must be able to sit and/or stand for long periods of
- Ability to lift 15
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Prepare required reports for Store and District Managers
Nice to have
- Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred
- English/Spanish bilingual is a plus
Benefits
- for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
- this position is bonus eligible
Company info
- Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
- PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
- Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers
- We strive to demonstrate our Core Values in all positions at PLS:
- If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@PLS247.com to make arrangements.
Equal opportunity
- The decision on granting reasonable accommodation will be made on a case-by-case basis.
This listing is sourced directly from PLS's careers page and normalized into a canonical job model.