calpionplutus
Client Success Manager ( Revenue Cycle Management)
Dallas, Texas
Sponsorship not specifiedDetected 5 days ago
ComplianceAccount ManagementBusiness DevelopmentAuditingProcurementLeadershipCommunicationCritical Thinking
About the role
- About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc.
- We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties.
- Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
Responsibilities
- Collaborate with internal operations leadership, business development, and account management to assess client needs.
- Lead both parties through the implementation process and once completed, turn it over to internal operations to manage the day-to-day.
- Develop detailed work plans, refined process flows, and reports on the evaluation of findings.
- Maintain continuity in the engagement by establishing and conducting regular business meetings with the client and internal operational stakeholders.
- Develop and maintain good relationships with the clients and ensure high client satisfaction to ensure exceptional results on the Customer Satisfaction Survey.
- Drive the client agenda through developing and implementing lifecycles, including resolving issues promptly.
- Negotiate schedules and deadlines with service delivery and the client to ensure engagement moves in the same direction and supports a single, agreed-upon agenda.
- Ability to create and develop relationships at all levels.
Requirements
- Obtain data and information required by staff to execute contracted services.
Skills
- Excellent client relationship and process management skills
- Analytical and critical thinking skills
- Proven analytical and root cause analysis capabilities.
- Proven leadership skills
- Attention to detail and accuracy.
- Excellent writing, communication skills, and strong interpersonal skills
- Ability to organize and prioritize multiple projects, activities, and deadlines.
- Must be self-motivated and able to work autonomously.
- Bachelor's degree in related discipline or equivalent experience required.
Benefits
- About Plutus Health Inc.:
- Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc.
- Work closely with operational teams for Plutus Health Inc and the client to communicate project status and findings regularly with internal and client leadership.
- Serve as a client advocate ensuring client expectations are fully understood and executed and ensuring Plutus Health is perceived as professional, responsive, and a value-added partner.
Company info
- Focus on incremental growth and new revenue acquisition from existing enterprise customers.
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