Finch Care careers

Developer Success Engineer

San Francisco, New York City · Exec

Sponsorship not specified$140k-$170kDetected 1209 days ago

Node.jsGitSQLRedisAWSAPI DevelopmentRESTOAuthData EngineeringProject ManagementBusiness DevelopmentAccountingCommunication

About the role

DSEs proactively guide customers from initial API integration through ongoing optimization of their employment data flows.
DSEs sit at the center of the customer experience: acting on product feedback, surfacing roadmap opportunities to Engineering and Product, contributing to developer resources, and collaborating with Sales and Marketing to share what you learn from the field.
You establish and share standard methodologies, and you help shape how the employment data ecosystem evolves.

Identify patterns in customer feedback, usage trends, and pain points, then partner with Product and Engineering to prioritize improvements and build solutions.
Troubleshoot and optimize API authentication and authorization flows, particularly OAuth, across diverse customer environments.
Develop and maintain internal and external workflows, processes, and tooling that strengthen the DSE function and scale customer insights.

The ability to context-switch fluidly across technical, business, and executive stakeholders.
Experience with a major cloud provider (AWS experience is a plus).
A strong understanding of API design and development, including REST APIs, webhooks, and data-portability patterns.
Genuine curiosity about an ecosystem that's maturing fast.
The employment data space is still being defined, and you'll help shape how it evolves.
Technical end-to-end project management experience.
Background in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.
Experience using Git in a professional environment.

Scale developer adoption, helping customers integrate with the Finch API across hundreds of integration providers.
Conduct ongoing architectural assessments of customers' employment data pipelines and recommend changes to reduce friction, improve reliability and optimize their own user onboarding performance.
Build subject matter expertise across Finch's target verticals, and stay current on market trends to serve as a trusted advisor to customers, as well as inform Finch's product strategy.
A track record of driving solutions for technical customers across different use cases and integration patterns.

This listing is sourced directly from Finch Care careers's careers page and normalized into a canonical job model.