Astreya

Service Desk Specialist II

Denver, CO · Mid · Contract

Sponsorship not specified$27k-$45kDetected 27 days ago

Customer SupportCommunication

About the role

You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Maintain equipment inventory, including processing RMAs and ordering new equipment.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.
The Service Desk Specialist II will support one of Astreya's key clients.
The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user.

Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Update, track and escalate the ticket to appropriate levels/group for resolution as required.
Other duties as required.
Must have the ability to communicate effectively

Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting
Understanding of software application use and installation
Ability to resolve technical issues under pressure
Physical Demand &

$27.24 - $45.40 USD (Hourly)
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects

This listing is sourced directly from Astreya's careers page and normalized into a canonical job model.