Remedy Meds

Director of Retention

Remote, US · Director

Sponsorship not specified$130k-$155kDetected 5 days ago

SQLData AnalysisData ScienceData VisualizationA/B TestingCRMCadenceLeadership

About the role

You can read more about the acquisition here.
You'll be the person who ensures a new patient successfully onboards, receives their first medication on time, and stays engaged with their care plan for the long haul.
This is a high-ownership, high-impact role with a direct line of sight to company growth.

Own end-to-end activation rates defined as a patient successfully completing onboarding, converting to a paid billing cycle, and receiving their first medication shipment on time
Build, monitor and continuously optimize automated onboarding sequences across email, SMS, and in-app channels
Partner with Product, Clinical Ops, and Fulfillment to resolve cross-functional blockers that impact on-time medication delivery
Own activation KPIs, set baselines, establish benchmarks, and report on performance weekly
At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Own retention rate as a primary KPI, including early churn prevention, mid-tenure re-engagement, and long-term loyalty
Design and execute multi-channel retention programs (email, SMS, push, direct mail) tailored to patient lifecycle stage
Build churn prediction models in partnership with Data Science to identify at-risk patients before they cancel
Develop win-back campaigns for lapsed patients; measure and optimize reactivation rates
Strong analytical skills with SQL or BI tools (Looker, Mode, Amplitude, etc.) to pull your own data

Hands-on experience with a ESP/CRM platform (Iterable, Braze, Klaviyo, or equivalent)
Experience with predictive churn modeling or working alongside a Data Science team

Conduct regular funnel audits to surface where patients are stalling and why to quantify the revenue impact of each gap
Run structured experiments (message content, timing, channel mix, sequencing) to improve activation rates incrementally
Present activation findings and recommendations to senior leadership on a regular cadence

Robust and affordable Medical, Dental, and Vision plan options
Flexible time off policy
Leverage patient health milestones, refill cadences, and clinical signals to trigger meaningful, timely retention touchpoints

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions.
Contact us at recruiting@thirtymadison.com to request accommodation.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

This listing is sourced directly from Remedy Meds's careers page and normalized into a canonical job model.