CallRail

Sales Manager, Partner Account Management

Atlanta, GA (Hybrid) · Director

Sponsorship not specifiedDetected 14 hours ago

Data VisualizationSalesforceSalesAccount ManagementForecastingCustomer SuccessResearchLeadershipMentoringPublic Speaking

About the role

This isn't a typical account management leadership role.
You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform.

Lead and Develop the Team
Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently - through the specific lens of someone who understands agency dynamics.
Build and share playbooks, talk tracks, and account strategies tailored to the agency model - including how to speak to agency owners, strategists, and the end clients they serve
Actively partner with reps on high-stakes accounts and complex negotiations
Drive Revenue Performance
Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets
Identify at-risk accounts early - before they're in crisis - and lead intervention plays
Run tight pipeline hygiene and deliver accurate monthly forecasts
Surface patterns across the book - competitive pressure, product friction, partner churn signals - and bring data-backed recommendations to leadership
Collaborate with Marketing on retention campaigns, case studies, and account-based plays that resonate with how agencies think about ROI

5+ years in account management, customer success, or B2B sales - with 2+ years leading or managing a team
Demonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment
Proven ability to coach consultative selling, account planning, and executive engagement - you make your team measurably better
Experience shaping sales strategy at the segment level, not just executing against a playbook
Proficiency in Salesforce/Looker
experience with Outreach and Gong (or equivalent)
Clear, confident communicator - you can run a high-energy team meeting and write a tight business case
Familiarity with call tracking, attribution modeling, or conversation intelligence products
Proficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)

Invest in career development for top performers
identify the next leaders on your bench
When headcount opens up, recruit and onboard talent who can contribute quickly - ideally candidates with agency backgrounds or marketing fluency
Ensure every rep has a clear, documented growth strategy for their book - anchored in what success looks like for each agency and their client roster

Maintain a clear, current view of pipeline health across your team's book at all times
Leverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
Employee stock options available from day one

This listing is sourced directly from CallRail's careers page and normalized into a canonical job model.