Cogeco
Technician, Customer and Network Facing
Belmont 40HRS, United States of America
Sponsorship not specifiedDetected 1 day ago
Node.jsCustomer SupportCommunicationCollaborationAdaptability
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We aim to always be evolving, dynamic, and ambitious.
- We believe in the power of genuine connections.
- Time Type: Regular Job Description: About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve.
Responsibilities
- At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
- Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.
- Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
- Read and accurately interpret system/network design maps.
- Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.
- Perform CLI rideouts and monitor and repair signal leakages.
- Maintain tools and equipment inventory.
Requirements
- Demonstrated proficiency in Core Technician skillsets.
- Valid state driver's license and a good driving record within Company required standards.
- Certifications and licenses, as required by state and municipal laws.
- Able to work required shifts and overtime (if necessary), including regularly scheduled days as well as unscheduled days and beyond regular work hours (including on-call rotation) due to customer or operational demands.
- Ability to write routine reports and correspondence.
- Ability to apply concepts of basic mathematics, algebra, and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to accurately measure distances, using tapes or other measuring devices.
- Ability to adhere to Local, Federal regulations and Company policies.
- Ability to carry, climb, and operate extension ladders up to and including 32' high and up to 75 pounds.
- Successfully meet (and maintain) additional background check requirements for specialized projects/services.
- Preferred 3 years or more of work experience in a comparable field (e.g., related hands-on trade role) or a one-year certificate from college or technical school
- or equivalent combination of education and experience.
- Minimum of one year of direct customer service experience.
- PC and Windows software skills.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Communicates professionally and effectively with customers, vendors, and employees.
Nice to have
- Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
- Identify and repair upstream and downstream ingress.
- Complete end-of-line network testing to meet technical specifications.
- Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.
- Restore system service outages.
- Accurately complete work orders in a timely manner.
- Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).
- Work alongside Headend personnel to properly OTDR any damaged fiber.
Compensation
- Let's be honest, everyone wants to make a good salary.
Benefits
- We offer attractive total rewards and a great culture to go along with it.
- Maintain, secure, and stock assigned vehicle and equipment.
Company info
- Our culture lifts you up-there is no ego in the way.
- Our common purpose?
- We all want to win for our customers.
- Each employee is a part of what makes us unique on the market:
- agile and dedicated.
This listing is sourced directly from Cogeco's careers page and normalized into a canonical job model.