Highmark Health
Patient Access Coordinator - AGH - Full-time - Day Shift
Pittsburgh PA, 15212, 320 E N Ave · Full-time
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About the role
- Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.
- Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.
Responsibilities
- Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.
- Delivers positive patient experience.
- Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors.
- Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
- Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
Requirements
- Experience operating a PC and using software applications
- It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
- As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
- Performs other duties as assigned or required.
- Obtains limited clinical data based on service required.
- High school diploma or GED
- or one - three months related experience and/or training
- or equivalent combination of education and experience.
- One previous year of related experience, preferably within a medical setting, financial services
- setting, and/or a demanding customer service environment
- Preferred
- Medical terminology and obtaining insurance verifications
- Call/Service Center experience
- Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
- Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
Benefits
- Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order.
- Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
Company info
- Allegheny Health Network
This listing is sourced directly from Highmark Health's careers page and normalized into a canonical job model.