binarystream

Customer Support Manager

Burnaby, British Columbia, Canada · Full-time

Sponsorship not specified$95k-$115kDetected 20 days ago

SQLAccountingERPCustomer SupportTCP/IPLeadershipCommunicationCollaborationMentoring

About the role

Cross‑Functional Collaboration & Escalations
Proactively reduce ticket escalation to Development by improving troubleshooting, documentation, and team capability.
Foster a collaborative, improvement‑focused team culture aligned with Binary Stream values.

Solve problems together and support one another.
Lead with integrity and take ownership.
Working closely with Development, Product, and other internal teams, the Customer Support Manager helps ensure customer issues are clearly understood and addressed in a way that minimizes disruption to development.
With deep product knowledge and a hands‑on approach, this role supports the team in resolving the majority of incidents independently, while contributing insight that strengthens product quality and overall support effectiveness.
Customer Support Leadership & Operations
Lead and oversee the Customer Support team, ensuring timely, high‑quality resolution of customer issues across implementation and ongoing product use.
A total compensation package that reflects your impact and supports your well-being.

Binary Stream is an award-winning ISV and SaaS company with over 25 years of experience delivering solutions built for Microsoft Dynamics.

Experience supporting ERP software add-in solutions, ideally within the Microsoft Dynamics ecosystem (e.g., Dynamics GP, BC or F&O).
Working knowledge of SQL Server, including writing SQL queries or stored procedures and using common administration tools.
Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote Desktop, VPNs) is an asset.
Exposure to programming or debugging in one or more languages is an asset.
Education and Experience:
University degree in Computer Science, Finance, or a related field, or equivalent practical experience.
Experience working with Microsoft Dynamics (e.g. D365 Business Central) is preferred.
Background in software development or technical troubleshooting is preferred.
Experience delivering technical training or supporting customer enablement efforts.
Accounting or finance credentials are an asset.

This range reflects the starting compensation for new hires in a full-time capacity.
Final offers are based on experience, skill set, and the unique value you bring.
In exceptional cases, compensation above this range may be considered.
At Binary Stream, we recognize the importance of competitive compensation.
We benchmark annually against Canada's tech sector to ensure our salary ranges remain current and compelling.
Hiring Range: $95,000 - $115,000

Employees are eligible for an annual performance-based bonus that reflects both individual performance and company-wide results.
3 weeks of paid vacation
Extended health and dental benefits
Health and personal spending accounts
RRSP program and stock options
Annual performance bonus
Competitive total rewards.
Flexible work.

Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support team of eight, providing high‑quality support to SI's (Systems Integrators) and customers using Binary Stream products.
At Binary Stream, we empower people to do their best work and grow their careers.

This listing is sourced directly from binarystream's careers page and normalized into a canonical job model.