Rotork
Business Applications Engineer
Houston, TX, United States
Sponsorship not specifiedDetected 14 days ago
CRMERPCustomer SupportProblem Solving
About the role
- This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices.
- Our purpose is Keeping the World Flowing for Future Generations.
- From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Responsibilities
- Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities.
- Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
- For over sixty years, the world has relied on us to create the things that keep everything moving.
Requirements
- Ability to interact and communicate well at all levels.
- Ability to multi-task and remain calm under pressure.
- In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required.
- You may also be required to perform Service Desk duties on occasion.
- Good understanding of priorities versus business impact and Incident resolution within required set of SLAs.
- Required Competencies:
Company info
- Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
This listing is sourced directly from Rotork's careers page and normalized into a canonical job model.