Whalar
Whalar (US) Associate Director, Client Services
New York, NY · Director
Sponsorship not specifiedDetected 8 days ago
LeadershipCommunicationCollaborationProblem Solving
About the role
- The Client Services team has ultimate responsibility for the creative output of our campaigns and programs.
- The Client Services team are the gatekeepers and guardians of the brands we work with.
- Oversee client relationships, budgets and timings across any executional workflows
Responsibilities
- Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
- Manage the team's day-to-day tasks and operations of campaign delivery, with support from Director
- Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
- Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
- Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
- Assist team in creator negotiations (where applicable) with support from Director
- Manage all contracting alongside the Business Affairs team and creators/agents
- Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
- Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.
Requirements
- 5+ years' agency or brand experience, including team management
- Proven track record of successful program delivery and account growth with large customer accounts
Nice to have
- Experience with gaming brands and creators is a plus
Skills
- Support in new business pitches
- Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation
- Have strong detail-oriented communication, organizational and interpersonal skills
- Great management skills, a natural leader and motivator of people
Compensation
- The salary for this position is $100,000 USD per year.
Benefits
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner's Home office allowance
- Up to 16 weeks of paid parental leave
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
Company info
- At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength.
- Our people are our superpower.
- A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth.
- We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics.
- We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
- Act as the central resource that brings in the right expertise at the right time
- Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output
This listing is sourced directly from Whalar's careers page and normalized into a canonical job model.