QuinStreet
Senior Manager, Account Management
United States · Senior
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About the role
- Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands.
- We run these virtual- and private-label marketplaces in one of the nation's largest media networks.
- They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.
Responsibilities
- Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive engagement and performance management.
- Develop and execute strategic account plans that align customer objectives with business outcomes, driving satisfaction, retention, and expansion opportunities.
- Analyze customer data, performance metrics, and feedback to optimize financing utilization and business results.
- Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations.
- Support customer onboarding and ensure smooth transitions from the sales team into long-term account management.
- Lead, coach, and develop a team of Account Managers, fostering a high-performance culture focused on customer success, retention, and revenue growth.
- Conduct regular one-on-one meetings, performance reviews, and career development planning to support employee growth and engagement.
- Partner with leadership to recruit, onboard, and develop top talent within the Account Management organization.
- Monitor team performance against key business metrics and implement strategies to continuously improve productivity, customer outcomes, and operational efficiency.
- Identify and implement best practices, processes, and playbooks that drive consistency and scalability across the Account Management team.
Requirements
- 6+ years of account management, customer success, sales, or relationship management experience, including:
- 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing with a proven track record of driving customer growth, retention, and upsell opportunities.
- Experience managing customer portfolios and delivering results through both individual contribution and team leadership.
- Strong leadership skills with the ability to motivate, influence, and hold team members accountable for results.
- Willingness and ability to travel up to 40%, including overnight and multi-day trips.
- Strong analytical skills and business acumen, with the ability to translate data into actionable business strategies.
Nice to have
- 2+ years of direct people management, team leadership, or mentoring experience preferred.
- Home services, financial services, lending, or point-of-sale financing experience strongly preferred.
- experience with business intelligence tools such as Tableau is a plus.
- Proficiency in Salesforce and intermediate to advanced Excel skills
Skills
- The direct measurability of digital media.
- Performance marketing. (We pioneered it.)
- The advantages of technology.
Compensation
- You will strategically upsell, consult, and nurture partnerships with decision-makers at home services companies generating $5M–$400M in annual revenue.
Benefits
- Monitor account health, identify risks and growth opportunities, and proactively implement strategies to improve customer performance.
Company info
- Job Category 360 Finance is seeking a driven and adaptable Senior Manager, Account Management to fuel success and growth for our customers within our rapidly expanding point-of-sale financing product.
This listing is sourced directly from QuinStreet's careers page and normalized into a canonical job model.