Sun Life

Dedicated Client Liaison - On Site Tempe Arizona - 5 Days Per Week

Scottsdale, Arizona

Sponsorship not specified$58k-$88kDetected 9 days ago

Data AnalysisExcelHRCustomer SupportCommunicationCollaborationPublic SpeakingAdaptabilityMicrosoft Office

About the role

The position is accountable for bringing all Client issues to resolution accurately, efficiently and in full communication to all appropriate individuals and teams at Sun Life and the Client.
You must additionally be able to travel to other Client sites or Sun Life offices as business needs dictate.
Business travel is an essential function of your role.

Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.
Develop and maintain relationships with Client staff, vendors, consultants, Sun Life contacts, as well as team members in other offices.
Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring.
Create and deliver Client-facing training and/or presentations, including developing visual content, structuring information for clarity and impact, etc..
Perform root cause analysis and proactively communicate with Sun Life service team regarding trends, needs, and employee level experience to continuously improve the Client experience.
Comfort with ambiguity and a proactive approach to evolving your responsibilities, demonstrating flexibility to take on ownership of new responsibilities as they emerge and business needs develop.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Bilingual fluency in Spanish is required for this role.
Ability to work with a diverse range of people and handle difficult customer service situations.
A strong understanding of systems and technology, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
You must be bilingual and fluent in Spanish for this role.
You must be available to attend meetings and be on site with the client 5 days a week.

Bachelor's degree (preferred) and a minimum of 3+ years of related work experience.

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need.
We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Thorough experience administering disability and absence.
A deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits.

This listing is sourced directly from Sun Life's careers page and normalized into a canonical job model.