Thomson Reuters

Legal Content Customer Succes Manager

United States of America, Eagan, Minnesota

Sponsorship not specifiedDetected 13 hours ago

Stakeholder ManagementSalesforceCRMAccountingCustomer SuccessResearchCommunicationCollaboration

About the role

In your capacity serving your individual book of business:
Be a deep product expert on our AI-enabled CoCounsel suite of products.
Including, but not limited to: co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters.

Responsibilities

You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins.
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.
Effectively partner with all relevant internal and external partners and stakeholders.
Identify and drive expansion across your assigned customer portfolio
Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team.
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.

Requirements

Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms).
You are a fit for the role of Customer Success Manager if you have:

Nice to have

Bachelor's degree required
master's degree or J.D. is a plus.
3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred)
experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus.
JD or legal experience preferred.
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
Understanding of legal workflows, terminology, and common challenges.

Skills

curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
Bachelor's degree required; master's degree or J.D. is a plus.
Ability to travel 25%.
Industry Competitive
Develop enablement to educate Thomson Reuters employees.

Compensation

This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position.
We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Benefits

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees.
Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.

Company info

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Learn more on how to protect yourself from fraudulent job postings here.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Sound exciting?
Join us and help shape the industries that move society forward.

Equal opportunity

More information on requesting an accommodation here.

Visa & Work Authorization

gnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law

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