Latent
Account Manager - Health Systems
New York City
Sponsorship not specified$150k-$160kDetected 89 days ago
Machine LearningAccount ManagementCustomer SuccessCommunicationProblem SolvingAdaptability
About the role
- You'll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.
- Healthcare is fundamentally relationship-driven.
- You'll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.
Responsibilities
- Own the post-go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Requirements
- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
- Proven success driving renewals and expansion in complex, regulated environments
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
- Experience working with multiple stakeholder personas and long sales or adoption cycles
- Comfort pushing the pace - Latent moves quickly, and adaptability is essential
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Strong executive presence with excellent cross-functional communication skills
- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
- A collaborative mindset paired with clear, thoughtful communication
- A proactive, ownership-driven approach to problem-solving in a high-growth environment
- A strong work ethic with a commitment to quality, rigor, and attention to detail
Compensation
- Competitive pay, performance-based incentives, and equity
Benefits
- As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership.
- Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems-resulting in satisfied, referenceable customers who advocate for Latent's impact.
- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
- Mission-driven, high-caliber team building products healthcare partners genuinely love
- Comprehensive health, dental, and vision benefits
- Paid parental leave and unlimited PTO
This listing is sourced directly from Latent's careers page and normalized into a canonical job model.