NASA Federal Credit Union
Consumer Loan Servicing Representative
Upper Marlboro, MD · Full-time
Sponsorship not specified$43k-$71kDetected 13 days ago
ResearchCollaboration
About the role
- The CLSR will post payments and payoffs, process credit protection claims, loan corrections, SCRA-related updates, GAP insurance activity, and account transfers.
- Essential Duties and Responsibilities: include the following with other duties as assigned. - Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- We recognize that respecting different perspectives and experiences makes us stronger together.
Responsibilities
- Picks up and delivers all Loan Servicing incoming mail.
- Handles all internal/external member inquiries pertaining to documents (including court/subpoena research).
- Quality Controls 10% of all scanned documents indexed in Synergy.
- Coordinates destruction of sensitive documents with the Facilities Department.
Requirements
- Has a thorough knowledge of FCRA
- Strong knowledge of consumer loan systems, car title procedures, credit union and governmental agency regulations and policies.
Skills
- Answers incoming telephone calls.
- Responds to internal and external email communications.
- Tracks and fulfills all research and copy requests.
- Completes written Verifications of Deposit.
- Processes all online SSI and Medicaid Account Verifications.
- Scans and indexes documents to Synergy.
- Verifies accuracy of 10% of new loans and critical fields; completes corrections as needed.
- Orders consumer loan coupon books and Cashline Checks.
- Inputs phone pay requests into database and mails confirmation letters.
- Processes "Skip A Payments".
- Sets-up Automatic Payment Transfers upon request.
- Reviews EFT setup for accuracy.
Compensation
- Salary: $42,500 - $70,625 / Annually
Benefits
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
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This listing is sourced directly from NASA Federal Credit Union's careers page and normalized into a canonical job model.