Alloy
Senior Implementation Manager
New York City · Senior
Sponsorship not specified$130k-$190kDetected 4 days ago
SpringProject ManagementJiraSalesforceCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- Average timelines run 6-12 months, with enterprise and multi-phase engagements running longer.
- Clients are sophisticated, stakes are high, and the technical surface area is broad.
- Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple workstreams moving simultaneously, without losing sight of the bigger picture.
Responsibilities
- Own client implementations end-to-end, driving clients to successful, on-time go-live across an average 4-12 month engagement cycle
- Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps
- Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through
- Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate
- Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface
- Conduct thorough discovery during Sales handoff to validate requirements and identify risks early
- Maintain working knowledge of Alloy's platform to provide clients with product guidance and data provider enablement
- Demonstrated ability to manage multiple complex projects simultaneously without sacrificing quality or communication
- Exceptional written and verbal communication; you write crisp emails, lead tight meetings, and give stakeholders exactly the context they need
- Highly organized and proactive; you anticipate problems before they surface and drive toward resolution
Requirements
- 3+ years in an implementation management, technical project management, or professional services role, preferably with direct ownership of enterprise customer engagements
Nice to have
- Experience in fintech, banking, or financial services software
- Familiarity with API integrations and technical implementation concepts (e.g., testing environments, data providers, workflow configuration)
- Experience with project management platforms (e.g., Rocketlane, Jira, Salesforce)
- Prior experience collaborating closely with Solutions Architects or similar technical counterparts
- We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up.
- If this all sounds like a good fit for you, why not join us?
- Alloy is committed to fair and equitable compensation practices.
- Below is the anticipated starting base compensation range for this role
Compensation
- 401k with 100% match up to 4% of annual employee compensation
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, and Spring Health
- Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward
Company info
- Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.
- See how we've been continuously recognized and named one of Inc.Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
- Check out our investors and read more about us here.
- Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest
- Keep project records current and accurate across Rocketlane and Salesforce
- Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation
Equal opportunity
- We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Visa & Work Authorization
- r, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status
This listing is sourced directly from Alloy's careers page and normalized into a canonical job model.