Tsys
Technical Support Associate II
JEFFERSONVILLE, INDIANA · Mid
Sponsorship not specifiedDetected 7 hours ago
Customer SuccessCustomer SupportCommunicationCollaboration
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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Lottery odds assume a STEM candidate.
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About the role
- Our inclusive and global teams win together every day.
- We're proud to have the best minds in the industry, who you can learn from as you grow your career.
- The people, the energy, the connections - it's unmatched.
Responsibilities
- We're curious and innovative - always finding better ways to deliver impact.
- Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
- Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.
- Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
- Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
- Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
Company info
- Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- What makes a Globalpayer?
- Globalpayers think like a client, act like an owner and win as one team.
- We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
- Does this sound like you?
- Then you sound like a Globalpayer.
- Apply now to take your career global.
- Global Payments Inc. is an equal opportunity employer.
- Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
- If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Visa & Work Authorization
- Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
This listing is sourced directly from Tsys's careers page and normalized into a canonical job model.