Kyndryl

Kyndryl

Technical Support Specialist

No City (KUS51415) California Default WKL · Part-time

Sponsorship not specified$100k-$190kDetected 6 days ago
iOSLinuxCybersecurityCustomer SuccessCustomer SupportCiscoLoad BalancingCommunicationMentoring

About the role

  • Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

  • 0-3 years of experience in Customer Service or Technical Support
  • Experience with Cisco Nexus and IOS technologies
  • Experience with F5 ASM and LTM configuration and troubleshooting
  • Experience with network automation/scripting

Nice to have

  • So why work at Kyndryl?
  • include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction
  • supporting complex customer environments including lab, integration, platform, and certification-related contexts
  • escalating defects, product issues, security concerns, or certification/compliance questions through approved channels
  • and operating within defined role boundaries without making architectural, compliance, or security posture commitments.
  • You're good at what you do and possess the required experience to prove it.
  • However, equally as important - you have a growth mindset
  • You are customer-focused - someone who prioritizes customer success in their work.

Compensation

  • The compensation range for the position in the U.S. is -

Benefits

  • This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
  • You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
  • If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Company info

  • At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
  • The Role
  • As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction
  • Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
  • At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
  • We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
  • Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
Apply directly at Kyndryl →Create a free account for alerts like thisView Kyndryl immigration profile

This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.