Khan Academy

Rostering Specialist, District Success (10 month Fixed Term)

Mountain View, CA / Remote (US Only)

Sponsorship not specified$78k-$87kDetected 19 days ago

OnboardingCustomer SupportResearchCommunicationPublic Speaking

About the role

This role is essential to ensuring that students, teachers, and administrators have accurate and dependable access to their Khan Academy accounts.

Collaborate with district administrators/district IT leaders and staff to successfully connect Khan Academy to the school district's student/teacher roster to ensure accurate rosters updated daily.
Manage the technical setup of assigned district rosters, paying close attention to accuracy.
Become a product expert and use that knowledge to help support unique district implementations.
Closely monitor new partner account activation and provide support for any issues that arise.
Support internal team members with technical issues reported by their district partners.
We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love.

2+ years experience in a customer onboarding or technical support role
An appreciation for learning how technology works at a deep level
An enjoyment for building, documenting, and improving internal processes for seamless operations and stakeholder engagement
A flexible and people-first attitude
Motivated by the Khan Academy mission "to provide a free world-class education for anyone, anywhere."
Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
We may be a non-profit, but we reward our talented team extremely well! We offer:

2+ years of rostering experience preferred
An ability to identify when something is working as intended or if an issue needs to be addressed
The ability to describe complex products or processes in a way that is easy to understand
Strong verbal and written communication skills
Excellent prioritization skills and follow-through
Knowledge of K-12 users and stakeholders

401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
The salary offered will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.
Ample paid time off as needed - Your well-being is a priority
8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
Generous parental leave
The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
As a company, we have conviction in our aspirational point of view of how education will evolve.

Sal's TED talk from 2011
Sal's TED talk from 2015
Sal's TED talk from 2023
http://www.khanacademy.org/about/the-team
Live & breathe learners
We deeply understand and empathize with our users.
Our success is defined by the success of our learners and educators.
Take a stand
The work we do is in service to moving towards that point of view.
However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.
Embrace diverse perspectives
We are a diverse community.

race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status

This listing is sourced directly from Khan Academy's careers page and normalized into a canonical job model.