AlayaCare
Senior Implementation Specialist
United States · Senior
Sponsorship not specifiedDetected 6 hours ago
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Lottery odds40
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About the role
- In this role you will be focused on AlayaCare customers located in the United States.
Responsibilities
- Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff.
- Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes.
- Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions.
- Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer's business needs.
- Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities.
- Build and share expertise in specific products, markets, or best practices, and contribute to team upskilling in your areas of specialization.
- 2+ years in a customer-facing role, with a track record of building strong, collaborative relationships.
Requirements
- 3-5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects.
- Experience with project and collaboration tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar).
Skills
- About AlayaCare
Benefits
- Strong training and facilitation skills, with an understanding of adult learning styles.
- Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices.
Company info
- About AlayaCare At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare.
- Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes.
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This listing is sourced directly from AlayaCare's careers page and normalized into a canonical job model.