Tulip
Technical Account Manager
Somerville, MA
Sponsorship not specified$110k-$160kDetected 90 days ago
SalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration
About the role
- You're passionate about technology, customer success, and manufacturing innovation.
Responsibilities
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
- Develop technical content, documentation, and enablement materials
- Partner with Product and Engineering teams to communicate customer technical requirements
- We're building a strong, diverse team that values hard work, families, and personal well-being.
Requirements
- You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences.
Nice to have
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience or equivalent MES experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
Skills
- A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel.
Compensation
- The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Fitness subsidies
Company info
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
This listing is sourced directly from Tulip's careers page and normalized into a canonical job model.